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Need help running your membership business?

We help busy membership-site owners

focus on creating valuable content by taking over the members’ inboxes and tackling time-consuming projects.

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You’re looking for a member relations guru that will care for your members.

That’s where I come in

I’m Susie, an experienced VA who runs a tight ship and only takes on a select number of clients so every single one gets the time and attention it deserves.

Many membership-based business owners have trusted my team with their members' inbox so they don’t have to worry about tending to the routine inquiries from members. They rely on us to be their backstage manager during events and power through other projects.

I’d love to work with you next.

Meet the Team

Here’s how we can work together

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Member Concierge

Dedicated and consistent attention and support to your membership inbox.

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Project-based planning and support your for live or virtual member events.

what they say

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"I consider myself lucky to have found Susie. She's turned out to be exactly the sort of administrative partner I was hoping for. She takes ownership of projects, communicates her progress, acknowledges receipt of requests, takes initiative to find answers, charms our clients and requires zero chasing. All of it is done with an easy going competence and an enduringly pleasant attitude. Couldn't ask for better."

DAN, association director

“Susie is professional, efficient, and knowledgeable about membership-based organizations and intuitive to their needs. Her communication style and organization skills are outstanding. She is proficient with technology and member management systems, and quick to adapt and help develop each organization’s SOP’s, file structure, and administrative protocols. It’s a pleasure working with a professional who truly understands association and society management.”

DANa, society director


Let's collaborate.

Questions, comments, or just want to say hello?

Click the button below and I’ll get back to you soon.

Uplevel Assistance, LLC